I’m trying to regain access to an old Gmail account that I haven’t used in quite some time.
Unfortunately, I no longer have access to the original device I used with this account, and I cannot remember my last password.
Here’s what I’ve tried so far:
I still have access to the phone number originally associated with the account.
Google successfully sends an SMS verification code to that number.
I can enter the SMS code successfully.
However, Google then requests an additional verification code through email.
Even after completing the available verification steps, Google says it cannot verify that I’m the account owner.
I don’t have access to the original device or any previously configured recovery email that could help me complete the process.
My questions:
Is there an alternative official recovery procedure when SMS verification succeeds but additional email verification fails?
Can Google offer another ownership verification method?
Is there any way to recover the account using historical account information?
I’m the original account owner and would appreciate any legitimate suggestions.
Thank you!
