We are having an issue with a website hosting provider. All of our sites, and other people from home alike are able to access our website, however one of our two uplinks at one site is unable to access the website, nor can they ping it. However, we can MTR and Traceroute to it and it will respond with valid times. Not sure what’s going on here, but we have a hunch it’s an issue with the hosting provider blocking us. We just want to confirm.
Ping: literally just times out.
Traceroute:
traceroute to **redacted** (**redacted**), 30 hops max, 46 byte packets
1 **redacted** (**redacted**) 0.712 ms 0.394 ms 0.436 ms
2 172.81.143.181 (172.81.143.181) 4.384 ms 4.389 ms 4.393 ms
3 216.1.95.85 (216.1.95.85) 4.501 ms 4.277 ms 4.473 ms
4 207.88.13.135.ptr.us.xo.net (207.88.13.135) 7.395 ms 4.898 ms 4.950 ms
5 lag-13.ear4.Chicago2.Level3.net (4.68.127.245) 5.469 ms 5.632 ms 4.931 ms
6 ae-5-23.bear2.Boston1.Level3.net (4.69.140.130) 46.916 ms 32.370 ms 17.866 ms
7 4.16.55.122 (4.16.55.122) 98.107 ms 18.244 ms 18.010 ms
10 **redacted** (**redacted**) 18.177 ms 17.426 ms 17.881 ms
MTR trace image:
Any idea what’s going on here, and potentially who’s to blame? Why would this happen?
We have eliminated it being an issue with our internal network, as we’ve connected directly to the router and gone out from a laptop with the same reproducible issue.
