How do I get these ports enabled?

I have a qNine 6 port data pcie controller card that will not enable ports 5 and 6. Or rather the card at boot does not display the HDDs attached. The card, however, does indicate there is some thing there.

I have done the following:

  1. Replaced the data and power cables. Reseated the cables.
  2. Tried different drives.
  3. Tried different cards.
  4. Updated drivers in windows.

This appears to be a common problem with this card.

Is there a BIOS setting on the card that needs to be enabled?

Do I need to update the f/w on the card? If so, how?

There is nothing on the disk that came with it and I have not been able to find a url for additional information.