How to develop a maintenance ticketing system through email or any other free application? [closed]

I need a ticketing system to be done through outlook emails or any other free application.

I tried one with Google forms, but it didn’t offer sequencing system.

For example, first, an employee has to issue the ticket to the supervisor. Then the supervisor forward it to the maintenance coordinator, if problem solved, then it’s ok. If not, then the supervisor can forward it to the deputy.