I need to provide a clear, definitive answer to a concern raised by non‑technical managers.
The environment is fully cloud‑based: Intune, Autopilot, OneDrive, SharePoint, M365, encrypted local copies, and users trained not to store local data.
Is there any real risk of confidential data(*) appearing on screen during the reconditioning of a laptop (re-imaging or AutoPilot reset) for device reassignment?
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Have you ever seen sensitive information appear on screen during such operations?
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Can a device reset cause data from the previous user to reappear?
I’m not asking about internal procedures — only whether, in such a cloud‑only scenario, a reset could display any previous user data on screen at any point during the process.
(*) By “confidential data”, I mean user‑generated content such as documents, emails, cached files, or anything belonging to the previous user.)
