We are currently using the free version of Microsoft Teams Destop app and are experiencing an issue in Microsoft Teams.
Issue Description: In Microsoft Teams, while searching for users/members using the search bar, the application shows the message “Failed to load users”. The issue occurs when typing either the first name, partial name, or full name of users. The search results do not populate, and users cannot be selected from the member list.
Observed Behavior: Typing any user name in the member search field does not return results. Sometimes the loading spinner appears briefly and then displays “Failed to load users”. The issue is affecting normal user/member selection operations.
Environment Details: Application: Microsoft Teams Platform: Desktop and Web Issue Started On: 26-05-2026 Number of Affected Users: Multiple users
Troubleshooting Already Performed: Restarted Microsoft Teams Tested on another system/browser
Request: Please let us know if there are any similar issues reported or if any specific checks or settings need to be verified from our side.
