Zend certified PHP/Magento developer

Toshiba Cl15t-B1204 Factory Reset Issue | Can’t Reach Boot Menu

I’m working on this little netbook for a friend and he doesn’t know the password.

I’ve been trying to reset from the boot menu options. From the instruction manual on this device it says to hold F12 while restarting, and the menu should pop up. However, I am getting no such menu; it just boots to Windows.

Could it just be that my button is broken, or something else?