BeyondTrust zooming issues : is this a known situation? [closed]

I have a client, complaining about zooming issues while using BeyondTrust RDP.
Is this a known issue for BeyondTrust or for any other RDP program?

Does anybody have any information/experience with this:

  • Is this a known problem with BeyondTrust? If yes, is there a fix and if so, for which version?
  • Is this a known problem for some technology BeyondTrust is based on? …
  • Is this a known problem for RDP in general?
  • …

P.s. we are working with Windows technology (Windows-11 of Windows-Server)