Overview
I have a user with 3x Office 365 mailboxes. I’ve found that 2/3 inboxes are syncing fine, the last one will not sync. We’ll call the last inbox last-inbox@example.com.
UX
Mailbox last-inbox@example.com is showing up in Outlook. It just has no emails in the Inbox or Sent Items. Nothing we do allows the inbox to sync down. The user can however get access to the inbox from https://outlook.office.com.
Troubleshooting done so far
Below is the troubleshooting we’ve done so far:
- Confirmed that the user can access
last-inbox@example.comvia OWA. - Deleted and recreated the user’s Outlook profile.
- Tried adding
last-inbox@example.comunder Account Settings > Add Mailbox.
