Endpoint Privilege Management not allowing users to use elevated access

I’m new to in-tune and Endpoint Privilege Management. I’m trying to setup a way for user to get access to tools they can download by asking for elevated access.

I have been using Jonathan Edwards YouTube video on Implementing Endpoint Privilege Management as a guide to getting this setup.

But during my testing it pops up with error 0x800004005 (-2147467259) this is during a elevated access test from the users side.

In the EPM Policy page I have changed the Default elevation response to allow user confirmation and that setting worked but the setting for Required support approval give me an error on the user side when testing a download of VLC.

All the users have Intune suite and E5 as their license