I just got a brand-new large (34″) curved HP monitor. It works fine on my personal Dell laptop (from mid 2020). Meaning, it can use its full native resolution of 3440 x 1440. I also have a Dell work laptop (from mid 2019). It only allows me to go up to 2560 x something. On Windows, that’s simply the highest res. in the pulldown menu. I installed HP specific driver and monitor software, no help. The work Dell powers a very similar Dell external monitor all the way to 3440 x 1440. So that means the video adapter can handle this.
What to do? This is a very frustrating problem. I’m pretty good w/ computers, but I don’t even have any “tools” to try to fix this. Both machines are very up to date in terms of windows, video adapter software, Dell updates, etc.
I connect the monitor to both laptops with the same HDMI cable.
