Windows hello not working after email change

I have a bit of a unique situation. My institution recently changed our windows login from ending in .org, to .edu. since then certain users have been experiencing issues with windows hello biometrics and even pins. We are an azure environment and deleting the saved biometrics and pins, and even re adding them still has the same issue. All attempts result in “could not verify your credentials.”. any help or insight would be greatly appreciated.