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Zendesk and Magento Partner to Deliver Fully-Integrated Customer Service …

Melbourne, AUSTRALIA –
November 14, 2012:
Zendesk, the proven cloud-based customer service software provider, has announced a new
partnership with Magento, an eBay Inc. company, and a leading eCommerce
platform provider to deliver a fully-integrated and comprehensive customer
service solution for eCommerce. The deep integration between these two
industry-leading platforms makes it incredibly easy for Magento customers to
add Zendesk customer service channels to Magento-powered sites.

A simple configurator enables eCommerce sites to be up and
running with customer service capabilities in a matter of seconds. This two-way
integration allows Zendesk customer service agents to access consumer data from
the MagentoeCommerce platform seamlessly, and vice versa. Because customer
views are available in both platforms, sales and customer service agents can
choose their preferred platform while staying up to date with all customer
interactions.

Michael Dockery, director of software
integration consultancy, Design Industries, explains what the partnership will
deliver for its retail clients, “
The integration of these two
powerful platforms enables new levels of capability, scalability, efficiency
and opportunity. Heightened capability comes from the ability for both sales
and customer service teams to see the combined data in context; scalability
from the speed and volume in which new users can be added and trained; and
efficiency and opportunity borne from a holistic view of the customer,
improving the online experience retailers can deliver. We think it’s really
exciting and already have an implementation underway for a leading Australian
retailer.”

“Our new integration with Magento helps online retailersbring their
sales and customer service teams together to deliver the type of customer
experience that exceeds expectations and drives new business,” commented
Michael Hansen, Vice President and Managing Director, Zendesk Asia Pacific.

In addition, Zendesk announced that it is now a Magento
Gold-Level Industry Partner.

“At
Magento, we strive to provide capabilities that lead to our customers’ success
– and that is why we partner with other innovative companies like Zendesk,”
said Jeff King, Head of Strategy and Partnerships at X.commerce and Magento.
“Zendesk provides an easy way for our retailers to access customer service
capabilities that can help enhance their shoppers’ experience, which therefore
lead to a stronger brand and bottom line for our customers.”

Zendesk for Magento is available from the Magento Connect Marketplace
at http://www.magentocommerce.com/magento-connect/
and the Zendesk Apps directory at http://www.zendesk.com/apps

ENDS

 

About Zendesk

Zendesk is the leading provider of proven,
cloud-based customer service software. For growing organizations, Zendesk is
the fastest way to enable great customer service. More than 20,000 Zendesk
customers, including Gilt Groupe, Box, and Disney, trust Zendesk with their
most valuable assets: their customers, partners, and employees. Founded in
2007, Zendesk is funded by Charles River Ventures, Benchmark Capital, Goldman
Sachs, GGV Capital, Index Ventures, Matrix Partners, and Redpoint Ventures.
Learn more at www.zendesk.com